This Privacy Policy explains how personal data collected through the grupoclamore.com website is processed, in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, GDPR) and Portuguese Law no. 58/2019 of 8 August.
1. Data controller
The data controller is Grupo Clamore, which comprises the companies Clamore and Ideias Automáticas, with registered office at Rua António Fernandes Ferreira Gomes, no. 160, Ferreiros, 4705-157 Braga, Portugal.
For any question about your personal data, you can contact us by email at geral@grupoclamore.com or by phone on +351 253 192 346.
2. Data we collect
- Contact form: full name, email, phone number, subject and message.
- Direct contacts: the data you send us when you contact us by email or phone.
- Technical data: IP address, browser type, pages visited and date and time of access, recorded automatically by the server.
We do not collect special categories of data, nor do we use advertising or profiling tools.
3. Purposes and legal bases
- Replying to requests for information, quotes or contact: consent and pre-contractual steps taken at the request of the data subject (Article 6(1)(a) and (b) GDPR).
- Keeping the website secure and preventing automated spam messages, using an in-house mechanism that does not rely on external services or cookies: legitimate interest (Article 6(1)(f) GDPR).
- Producing aggregated website usage statistics without identifying visitors: legitimate interest.
- Complying with legal obligations, where applicable (Article 6(1)(c) GDPR).
4. Data retention
Messages received through the form or by email are kept for as long as necessary to reply to the request and, at most, for 2 years after the last contact, unless they lead to a contractual relationship, in which case the legal retention periods apply. Server technical logs are kept for a limited period of no more than 12 months.
5. Data sharing
Data is not sold or passed on to third parties for commercial purposes. Only the following entities may access the data, to the extent necessary:
- The company responsible for hosting and maintaining the website, with servers located in Portugal, acting as a processor.
- Public authorities, when required by law.
6. Your rights
Under the GDPR, you have the right to access your data, to request its rectification or erasure, to restrict or object to processing, to data portability and to withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal. To exercise these rights, send a request to geral@grupoclamore.com.
You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt.
7. Security
We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access or disclosure, including an encrypted connection (HTTPS) and restricted access to the website administration.
8. Cookies
To find out which cookies and similar technologies are used on this website, please see the Cookie Policy.
9. Changes
This policy may be updated whenever necessary. The current version is always available on this page. In case of any discrepancy, the Portuguese version prevails.
Last updated: 30 October 2026.